Maintenance Issue Reports

95% of the grass in Meritage Park is dead or dying. It is not being watered properly. There are obvious broken pipes which are part of the sprinkler system. Only 5% of the grass is getting any water at all.
Why would you install grass if you do not water it properly???

I would like the bushes on Trilogy Parkway behind my house topped and trimmed at least a foot, preferably even with the top of the iron fence. I live at 1966 Sacred Mountain Lane and in order for the bushes to grow full and healthy, they need to be topped annually. Several have died over the years due to improper care, as this has been an ongoing issue for several years. I was also advised last year that the bushes would be topped annually in the spring as part of the standard maintenance program and that I would not need to send in a request as I have since I moved into the home in 2019. I also watched maintenance staff top and trim only the bushes behind 1958 Sacred Mountains home today, leaving the rest of the block undone. Why is that? If you look at those bushes, you can see a noticeable difference versus the bushes behind my home.

Leaking irrigation pipe along path in upper MiWok park.

On July 4, I asked for landscape maintenance and I see it is listed as "In progress". Absolutely nothing has changed in the large areas of dry and dead grass. The sprinklers are coming on with a foot and a half coverage which doesn't begin to cover the dry areas. How much do we have to lose before someone actually comes to see the lack of water pressure for the grass at the North end of Miwok Park?

Please, please, please check the sprinklers at the upper end of Miwok Park. This is my third request for someone to actually run the sprinklers and look for the problem of no water pressure getting to the grass. The grass cannot withstand 100+ degree days and very little, if any water. One sprinkler line was on today, but only one sprinkler at the end was working. My requests are marked In Progress, but nothing seems to change.

Broken sprinkler system at golf cart gate if front of 1100-1101 Lafite Court. Me. Reynolds gardener Carlos repaired the broken supply line pipe, however we need to have the sprinkler control box(s) repaired asap?

This is an ongoing issue with many requests over the years. The bushes on the upper half of Trilogy Parkway going up to the clubhouse need to be trimmed. Each year the maintenance staff only trim half way up the parkway and stop (for no apparent reason). Due to this, the bushes are in very poor shape and don't even closely resemble the nice and full and healthy bushes on the lower half. You can see the actual point where maintenance has stopped. Three years ago myself and another neighbor met with HOA staff and gardeners and both assured me that this would be remedied by repairing damaged water lines, replacement of dead bushes, additional fertilizer to repair the damage, and annual topping to keep the bushes healthy. Three years and multiple requests later, the bushes are worse than ever. While the lower portion was recently topped and most likely fertilized as an annual task and look amazing, the gardeners stopped at the same place they always do and left the upper half alone. Please can you please treat the upper bushes on the parkway with the same care you treat the lower half. Not asking for anything extra, just the same level of care. Respectfully, Linda Tarantino

The sprinklers are lower Miwok park at running evening, morning, and even mid day. You can hardly use the park.

One of the lane separators in the indoor pool is broken. The small metal hook at the "deep end" came off of the steel cable. It just needs a tiny cable clamp to reattach it. BTW, at the "shallow end", the apparatus to tighten and loosen the lane separator is frozen and has been for a long time. As a result, when the lane separator is removed, it's necessary to rotate and loosen the eyelet that screws into the side of the pool -- probably not a good long-term solution. The same apparatus on the other two late separators works well.

Around the indoor pool has not been cleaned in weeks and weeks. There has been a Q-tip on the hoist chair “which is also disgusting,” a band aid amongst other bits all around the floor. It could do with bring disinfected at least once a week with people walking aroundceith no shoes on.

There is ground chalk on the pool deck next to the baby entrance to the pool a bit in front of the monitor's table. I assume this is left over from Grandparents Day on Sunday but definitely should be cleaned up. Certainly does not represent a "resort pool" atmosphere.

hot tub temperature to low

Love living here! After an incredibly stressful work life, this is our "happily ever after".
While one can have high expectations in "heaven", I don't wanna be a Karen. SO...If I mention something...read with a smile.
With that in mind, the *ladies room for the Delta Athletic Club has so many burnt out bulbs and broken lights*. Is this on the "honey do" list?
Waterline area of pool and hot tub is consistently gross. https://www.tilesanddeco.com/blogs/news/how-to-clean-waterline-pool-tiles.
I'm a retired banker, but if you need to hire me to clean, I'm open for a part time job. :).

Thank you!!

Marlene (and Mitch)