| March 29, 2024 | Gates | Solera gate is stuck half way closed/open
| Completed |
| March 29, 2024 | Gates | Rhone gate - Entrance gate is wide open to world to come in visit us. Please fix the gate ASAP! The out gate is okay for right now.
Sharon
| Completed |
| March 31, 2024 | Gates | Resident reports Rhone vehicle entry gate is stuck open again.
| Completed |
| April 13, 2024 | Gates | Rhone Entrance gate not opening.
| Completed |
| April 23, 2024 | Gates | Porto gate entrance is stuck in open mode
| Completed |
| May 19, 2024 | Gates | Sonoma in gate stuck open and is beeping.
| Completed |
| June 11, 2024 | Gates | Sonoma Gate Control Panel display is defective and unreadable. The display just shows dots which makes it impossible for visitors to find any resident information. I have included a picture of what the display looks like. I was told it has been this way for several weeks at the least.
| Completed |
| June 13, 2024 | Gates | Ongoing issues with Viognier pedestrian gate. Maintenance report filed several times in the past 14 months.
1. The gate has a reversed strike plate and elevated screws. The elevated screws sometimes block the gate from closing or make it hard or impossible to open. This is/has been part of the ongoing gate sticking open or not opening problem.
2. Additionally and with more impact - in the afternoon after the sun hits the metal fence, the framing of the gate expands. When it expands the top of the gate is blocked from both opening and closing by the metal fence. If you want to observe the problem come out in the late afternoon. It will not be in evidence in the A.M.
3. The problem is once the gate is opened in the afternoon, it will remain open until it cools off, then it closes on its own. Meanwhile the gate does not provide a security-related function as it stay open until late P.M..
| Completed |
| July 15, 2024 | Gates | Latour veh exit gate acting up. Left gate will open about a 1/4, then right gate will open 1/2. Then freeze. Cars approaching cannot activate. Several minutes later gates will close. Happened several times since Friday.
| Completed |
| July 28, 2024 | Gates | Miwok exit gate not closing. Beeping!
| Completed |
| August 2, 2024 | Gates | 9am on Friday 8/2 I couldn’t get out of the Latour gate. Used the St Emilion gate
| Completed |
| August 4, 2024 | Gates | Latour exit gates having issues again
| Completed |
| August 12, 2024 | Gates | I understand that you are working to repair the Latour gates. Just an FYI that the Latour entrance gate remains open. See photo below. Thank you for your continued attention to the operation of Bordeaux gates.
| Completed |
| August 12, 2024 | Gates | I understand that you are working to repair the Latour gates. Just an FYI that the Latour entrance gate remains open. See photo below. Thank you for your continued attention to the operation of Bordeaux gates.
I was unable to submit the photo
| Completed |
| August 17, 2024 | Gates | There is a problem with the right hand side gate mechanism for the Zinfandel Entrance gate. Earlier today I heard a banging noise when the gate opened. When I went back to look at the gate the top cover of the motor mechanism is damage. As I watched the gate open, just about when the right hand side gate is fully opened, the mechanism makes a noise and the top part of the unit pops up. Seems something in the mechanism is not working properly and cause the internals to poke through the cover.
| Completed |
| August 20, 2024 | Gates | At 7:16pm, I witnessed the right-side exit gate for Latour Gate stick open. At the same time, there was a distinctive beeping sound from the gate system. When a vehicle entered the Latour gate, the stuck gate and the entry gates closed at the same time.
| In-Progress |
| September 3, 2024 | Gates | Porto neighbors have asked me to request help with an outbound gate issue. Unlike other Trilogy at the Vineyards villages, Porto's exit gate does not open when small vehicles like motorcycles, e-bicycles, bicycles and golf carts approach to exit. We need a way to get the gate open. (Walking through the pedestrian gate is unsafe and awkward. Our gate fobs are of no use inside the village.)
| Completed |
| September 19, 2024 | Gates | Porto gate not rtesponding to codes or transponders.
| Completed |
| September 23, 2024 | Gates | The gate going out of Trilogy on Zinfandel is not working correctly. Only half of it opens and you can get through, but it is tight. That side of the gate has been working very slowly.
| Completed |
| September 25, 2024 | Gates | Right side of Latour gate has been in the open position multiple times when we try yo leave but when we drive up it opens fully for us to exit so we haven't reported anything. Today, however, John tried to leave after lunch to go back to work & he couldn't get out of Latour gate, had to back up & drive to St. Julien gate to leave. I didn't see that issue recently reported. Any idea when our Latour gate will be working like it is supposed to?
| Completed |
| October 7, 2024 | Gates | Latour entry gates stuck open
| In-Progress |
| October 8, 2024 | Gates | Around 9pm, right-side Latour gate was stuck open again until a car left and somehow the gate closed "properly"
| In-Progress |
| October 9, 2024 | Gates | The pedestrian gate that allows access from the Montepulciano Vineyard into Bordeaux at Barsac Court is not working. Entering the code does not unlock the gate.
| Completed |
| October 20, 2024 | Gates | Porto gate is broken. Won't close.
| Completed |
| October 22, 2024 | Gates | porto gate broken. Stays open will not close!
| Completed |