Welcome to #MTL Tips! Here you'll find a library of helpful videos and documents to learn how to best use the MTL platform. There’s also a number of Frequently Asked Questions for you to explore. Should you not be able to find what you're looking for, please reach out to the #MTL Team via email, and we'll be happy to assist.
Quick note for our Members and Residents at The Canyons, Schaffer's Mill, and Solstice: Please note that while the branding/logo/colors are different on your respective versions of the platform, these tutorial videos and documents are applicable to your community, as the functions work the same way. The tutorials should be easy to follow, but let us know if you have any questions.
MTL is designed to be of, for, and by the Members. But yes, there is a support staff in place to keep the site running. The team is as follows:
- Editor-in-Chief Kelci Cooper, a BlueStar Resort & Golf team member who works to make sure the sites have accurate and up-to-date information and is also the final approval for all email communications.
- The local Lifestyle Directors and MTL admins in each community, whose job it is to make sure that MTL – as the “operating system” of the community – is meeting all the needs of Members.
- Our long-time Web Development Team, who ensure the site is always up and running, support our Member users, and add enhancements to the site ongoing as needed.
This team works together every day to make the best MTL experience we can.
There are two components to be considered when thinking about the funding for MTL. The first is the development costs involved in actually building the platform. The second is the ongoing costs of maintaining the system.
The development costs were funded by Shea Homes. Since the launch of the first version of the site in the early 2000’s, there have been four major overhauls, including the current version, which debuted in August 2017. These projects are, generally speaking, in the six-figure range, the most recent being the most significant in cost and scope.
The ongoing costs – hosting, email systems, editor-in-chief, webmaster, enhancements and new features, etc. – are measured in the tens of thousands and funded by the participating communities at a rate of $1.50/home/month, with a minimum “floor” for smaller communities and a maximum “ceiling” for larger ones. At this point, the system essentially breaks even, but in future years as communities grow, the intention is to reinvest any surplus into enhancements to the site.
Currently MTL accepts no advertising, and the goal is to maintain that standard. Experiences within the community utilize the platform to promote events (the restaurants, for example), but as those are an integrated part of the overall community experience, we don’t view that as advertising. It’s the same perspective we take for Member-led clubs and events, which are promoted regularly but would also not be viewed as advertising.
In the world of community and HOA websites, there are other “off-the-shelf” options available, with quality and capabilities varying broadly. We feel Trilogy Members benefit from the fully custom MTL system in a way no “standard” solution could provide. That said, we are always cognizant to ensure the service we provide via MTL is competitive in the market and commensurate with the fees paid by owners.
Admittedly, MTL walks a delicate line. The site is intended to be of, for, and by the Members. The BlueStar team – which leads the development and administers the site – is charged with playing the role of, ostensibly, ombudsman, and we take that role seriously. The team does its best, but if Members ever have questions, firstname.lastname@example.org is always available.